CPro360 - Duplicate transactions affecting some Payroll and Payments customers – Incident details

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Duplicate transactions affecting some Payroll and Payments customers

Resolved5 hours 31 minutes

Affected

QuickBooks Integration

Degraded performance from 5:31 PM to 11:02 PM

  • ResolvedUTC

    This issue is resolved. Payroll and Payments customers have been contacted. Refunds of duplicate transactions are being processed. We're sorry for the disruption and appreciate your patience.

  • UpdateUTC

    We are continuing to monitor for any further issues.

  • MonitoringUTC

    We're aware that some customers are experiencing duplicate transactions in Payroll and Payments. Our teams are actively working to resolve this issue and correct any duplicate transactions.

    If you have questions or need immediate help, visit intuit.com/support. We're sorry for the disruption and appreciate your patience while we make this right.